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CompuSoft Support

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You can get help from our support team 24/7/365

It is our highest priority to ensure optimal operation of your services.

You can get help from our support team 24/7/365

Here you see how to contact us.

CompuSoft HelpDesk

 

As a CompuSoft customer, you have access to CompuSoft HelpDesk where you can send assignments, projects and questions online to our support team. The help desk shows you status of your projects and you can follow the process of each assisgnment. In case you have several ongoing projetcs or assignments, you can prioritize each one of them, so we know which are the most urgent ones. You receive e-mail or SMS notifications as soon there are any updates, and all replies are stored in the help desk file for future use. You need personal login to gain access.


Your can access the online help desk directly from the CompuSoft booking system under the menu item "Help". Alternatively, go to your browser and enter helpdesk.compusoft.dk.

 

Remote support via Teamviewer

 

Sometimes it might be necessary for us to connect to your computer in order to remote control your programs or your PC. For this purpose we often use the program TeamViewer.


You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.

Remote support via RustDesk

 

RustDesk is an alternative to Teamviewer. Sometimes we use RustDesk in stead of Teamviewer to remote control your programs or your pc.

 

You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.

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Support within opening hours

 

Within our opening hours there are several ways to contact us:

 

Choose one of three ways to contact support team:

  • Go to  CompuSoft Online HelpDesk
  • Call support team at (+45) 63 18 63 18
  • Call 24/7/365 urgent support at (+45) 63 18 63 63
    All contacts to 24/7/365 urgent support are invoiced according to current price list and your SLA.

 

We are open every weekday from 9 to 16.
In the form below you find more guidance how to contact support team.

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Support outside opening hours

 

You can always contact 24/7/365 urgent support.

 

Here's how you do it:

  • Call 24/7/365 urgent support at phone No. (+45) 63 18 63 63
  • Enter your obligatory personal PIN code to be put through to 24/7/365 urgent support
  • All inquiries to 24/7/365 urgent support are invoiced according to current price list and your SLA.


You find your PIN code at the top of the CompuSoft Online HelpDesk. Please always have your PIN code close at hand, especially in case where you don't have access to your system.

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Support during holidays

 

Due to Easter, Christmas and other holidays, our office and standard support are closed on the following days:

 

  • April 14, 2022 - Maundy Thursday
  • April 15, 2022 - Good Friday
  • April 18, 2022 - 2nd Easter Day
  • May 13, 2022 - Great Day of Prayer
  • May 26, 2022 - Ascension Day
  • May 27, 2022 - Extra holiday
  • June 6, 2022 - 2nd Pentecost
  • From December 22, 2022 from 2 pm up to and including January 1, 2023 - Christmas Holiday

 

You can always get through to 24/7/365 urgent support team. Same terms and procedure are valid as mentioned in the section "Support outside opening hours".

How to contact our support team

It is our highest priority to ensure optimal operation of your services

Online booking, guest apps, digital self-service solutions, check-in and check-out, sales terminals, ticket sales, front desk, access control. We know how important it is that your services always operate optimally.

 

Therefore, it is our highest priority to ensure optimal security, uptime and service. As a customer of CompuSoft, you always have access to assistance for all products and for all questions. It is you who decides the importance of your questions.

 

Support is one of our main purposes. We are always there for you!
Our support team strives to maintain a high level of service. We are ready to help with anything related to user issues, problem solving, troubleshooting or anything else.

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