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Support / Helpdesk

Our support team is always ready to help you

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You can get help from our support team 24/7/365

It is our highest priority to ensure optimal operation of your services.

You can get help from our support team 24/7/365

Here you see how to contact us.

CompuSoft HelpDesk

 

As a CompuSoft customer, you have access to CompuSoft HelpDesk where you can send assignments, projects and questions online to our support team. The help desk shows you status of your projects and you can follow the process of each assisgnment. In case you have several ongoing projetcs or assignments, you can prioritize each one of them, so we know which are the most urgent ones. You receive e-mail or SMS notifications as soon there are any updates, and all replies are stored in the help desk file for future use. You need personal login to gain access.


Your can access the online help desk directly from the CompuSoft booking system under the menu item "Help". Alternatively, go to your browser and enter helpdesk.compusoft.dk.

 

Remote support via Teamviewer

 

Sometimes it might be necessary for us to connect to your computer in order to remote control your programs or your PC. For this purpose we often use the program TeamViewer.


You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.

Remote support via AnyDesk

 

AnyDesk is an alternative to Teamviewer. Sometimes we use AnyDesk in stead of Teamviewer to remote control your programs or your pc.

 

You don't have to install anything on your computer. We connect online with your computer and thus we are able to see what is on your screen and to control your pc. This will provide you with a faster support. 
We never remote control your computer without your prior agreement.

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Day-to-day support

 

If you have questions for our support team within our normal opening hours (every weekday from 9 to 16) there are several ways you can contact us:.

 

Follow one of the following ways to get help:

 

  • Write to CompuSoft HelpDesk
  • Call our support team at (+45) 63 18 63 18
  • Call our 24/7 support at (+45) 63 18 63 63
    (24/7 Support is invoiced according to current price list and your SLA)

 

On the form below you can see how to contact our support team.

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Support outside our normal opening hours

 

You can always contact the on-call supporter via our 24/7 support. Please remember you must use your obligatory personal PIN code to get access.

 

Here's how you do it:

  • Call tel. (+45) 63 18 63 63
  • Enter your personal PIN and you will be forwarded to the on-call supporter
  • Questions for our 24/7 support Team are invoiced according to current price list and your SLA


You will find your PIN code at the top of the CompuSoft HelpDesk. It is a good idea to always have the PIN code close at hand, especially in case where you don't have access to your system.

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Support during holidays

Remember you can always reach our 24/7 support team.


Due to Easter, Christmas and other holidays, our office and standard support is closed on the following days, however you can alwas get access to our 24/7 support on tel. (+45) 63 18 63 18:

 

  • April 14, 2022 - Maundy Thursday
  • April 15, 2022 - Good Friday
  • April 18, 2022 - 2nd Easter Day
  • May 13, 2022 - Great Day of Prayer
  • May 26, 2022 - Ascension Day
  • May 27, 2022 - Extra holiday
  • June 6, 2022 - 2nd Pentecost
  • From December 22, 2022 from 2 pm up to and including January 1, 2023 - Christmas Holiday

 

Follow the steps mentioned in "Support outside our normal opening hours".

How to contact our support team

It is our highest priority to ensure optimal operation of your services

Online booking, guest apps, digital self-service solutions, check-in and check-out, sales terminals, ticket sales, front desk, access control. We know how important it is that your services always operate optimally.

 

Therefore, it is our highest priority to ensure optimal security, uptime and service. As a customer of CompuSoft, you always have access to assistance for all products and for all questions. It is you who decides the importance of your questions.

 

Support is one of our main purposes. We are always there for you!
Our support team strives to maintain a high level of service. We are ready to help with anything related to user issues, problem solving, troubleshooting or anything else.

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